The controller of AMP of Canada learned that her existing transactional processing system was not year 2000 compliant. She must choose between three alternatives: upgrading the existing transactional processing system, implementing a customized software package that many AMP companies already used, or implementing SAP. She knew that Canadian management preferred to implement the very popular SAP system, but her information systems manager did not think that users were ready for SAP and preferred an option involving the existing system. The controller wondered which solution to choose and how to persuade Canadian management, the Canadian information systems department, and headquarters management to support this decision.
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