Pak Elektron Limited was a very large manufacturer of consumer home appliances, large distribution and power transformers and switch gears for the power companies in Pakistan. From 2007, the company had started a process to change the information systems of the company. These systems had become outdated as Microsoft had withdrawn its support to Visual FoxPro, which was the platform on which all systems had been developed. The company decided that a Tier 1 ERP with strength in manufacturing modules would be suitable. The case includes some details of the evaluation of two ERPs. The ERP was selected and a firm appointed as implementer in December 2009. The case describes the applications and issues in their implementation as well as many unexpected events. The case presents the situation as of the fourth quarter of 2011, after Phase 1 of the implementation had finished in December 2010 and the company had decided in March 2011 to dispense with the services of the consulting firm supporting the implementation. Pak Elektron Limited was facing a liquidity crises and had to save costs even though there was not enough corporate knowledge of ERP procedures. The staff was not comfortable with the ERP system and would not let go of the legacy systems, and as such, the project was in dire straits.
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