The KL Worldwide Enterprises Inc. case provides a rich context within which to explore the information technology (IT) issues that confront a global enterprise engaged in the manufacture, sales and distribution of durable goods. The primary purpose is to provide students with a real-world, hands-on simulation of an information technology systems development process that spans the entire life cycle of an IT project from initial project scoping and justification through acceptance testing and deployment. The KL case emphasizes the design and delivery of enterprise resource planning (ERP), supply-chain management, decision support system (DSS) and eCommerce solutions to both for-profit and not-for-profit organization. The case leads the reader into a consideration of the many opportunities to improve KL performance through the better design and integration of IT-enabled processes and services, from designing a new eCommerce or DSS capability to reengineering KL's supply-chain and product design practices.
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