Performance Coaching: General Manager Role
商品編號：9B11C004
出版日期：2011/01/24
再版日期：2011/03/18
商品來源：
商品主題：Organizational Behaviour/Leadership
商品類型：Case (Field)
涵蓋議題：Coaching a High Performer;Candid Feedback;Performance Review;Development Plan
難易度：4 - Undergraduate/MBA
內容長度：9 頁
地域：Canada
產業：Administrative; Support; Waste Management and Remediation Services
事件年度：2011
In this role-play case, you are the new general manager of the Elmwood Group and have scheduled a meeting with your direct report, Darcy Gallagher, who is a sales manager. Gallagher, who has been consistently rated as an exceptional performer over his career at Elmwood, excels in business development, problem solving, and customer focus, and delivers strong results. However, Gallagher has significant gaps in his leadership competencies and skills, and in your view he meets but does not exceed current job requirements. Gallagher’s prior managers have vaguely referenced his need to improve his soft skills but have not followed up with him. For a proud, overrated manager like Gallagher, recognizing and accepting the gap between perception and reality will not be easy. Gallagher, who believes that he has sponsors in higher places, may challenge your authority as the general manager.
教學手冊：Performance Coaching: General Manager Role and Darcy Gallagher Role - Teaching Note
補充材料：