您選擇的商品

Dexter St. Jacques, Cross-dock Co-ordinator

James A. Erskine; Brodie McClellan

商品編號:9B02C017
出版日期:2002/04/29
再版日期:
商品來源:Ivey
商品主題:Human Resource Management
商品類型:Case (Field)
涵蓋議題:Interpersonal Skills;Motivation;Discipline
難易度:4 - Undergraduate/MBA
內容長度:10 頁
地域:Canada
產業:Motor Freight Transportation
事件年度:2001

A recently hired co-ordinator of a cross-docking facility has been assigned the task of designing an efficient layout for the facility, assessing the equipment requirements and workflows, and training and supervising the floor staff. Since this is his first managerial position, he is eager to prove himself. He wants to show senior management that they were correct in their decision to hire him, despite his young age. A long-term employee seems determined to thwart the co-ordinator's efforts at every turn. The much-older man never misses a chance to point out that the "old company's system" was superior to the one the co-ordinator is trying to implement. When a costly shipping error occurs twice in two days, the co-ordinator and the employee have a heated exchange the forces the co-ordinator to do some serious thinking about what his next move should be. Should he fire the employee? Should he rethink his system? Or should he simply try a more diplomatic approach to managing the employee?

教學手冊:8B02C17
補充材料: