The successful integration of information systems (ISs) in any merger and acquisition (M&A) was crucial for achieving the expected synergies of the transaction. This case described the journey of the merger of two telecom giants in India, Vodafone India Limited and Idea Cellular Limited, into Vodafone Idea Limited (Vodafone Idea), India’s largest telecom services provider at the time of the merger in August 2018. The case invited students to understand .....more

This case introduces students to McLuhan’s tetrad model through a structured learning experience. Before class, students read a mini-case exploring the Zoom videoconferencing software as an example of how to apply the tetrad’s four dimensions—enhancement, obsolescence, retrieval, and reversal—and listen to the author’s podcast about the use of algorithmic control in digital labour platforms. In class, students engage in a team-based exercise using .....more

Zhejiang Ideal Technology Co. Ltd. (ZITC), a high-tech enterprise affiliated with Zhejiang University and Zhejiang University of Technology, was dedicated to system integration and software technology. Founded in 2005, ZITC provided informatization solutions for government and city agencies and design and engineering services for buildings with intelligence. As China’s health care informatization path became apparent, accompanied with strong policy .....more

On January 16, 2023, Cognizant Technology Solutions Corporation (Cognizant) appointed a new chief executive officer who was a former president of a key competitor. The US-based major multinational information technology company, with 70 per cent of its workforce in India, provided global consulting, technology, and outsourcing services with a focus on digital transformation across various industries. At the time, Cognizant was experiencing a high .....more

In the fall of 2024, Frank Fawzi, CEO of IntelePeer Cloud Communications LLC (IntelePeer), a conversational AI platform provider based in Dania Beach, Florida, implemented an innovative idea of using generative artificial intelligence (AI) to enhance the operations of Benevis LLC (Benevis), a dental practice management services provider. Despite previous success with IntelePeer’s solutions, Benevis hesitated, citing concerns about patient frustration, .....more

Supplemental product to support product W34857.

Since its founding in 1993, KPIT Technologies Limited followed a series of changes in scope and organizational structure. Based in Pune, India, the company was a global leader in software for automotive manufacturers. The first major shift in scope it underwent in 2018 was a successful decision to drop all other business clients from its portfolio and focus only on the automotive engineering segment. The company that emerged from that decision grew .....more

Competition in Canada’s telecommunications industry has always been strongly debated. The main telecom companies—namely, Rogers Communications Inc. (Rogers), Bell Canada (Bell), Telus Communications Inc. (Telus), and Shaw Communications Inc. (Shaw)—viewed competition in Canada as already intense. Combined with the advent of expensive fifth-generation (5G) technology investments and amid rising capital expenditure and declining shareholder value, and .....more

In early 2023, Google LLC (Google) faced a pivotal decision: how to scale its use of artificial intelligence (AI) and machine learning (ML) models in financial forecasting without compromising regulatory compliance and internal control integrity. While AI/ML tools (such as predictive analytics, document parsing, and chatbot-based automation) improved efficiency, they also introduced risks such as data completeness and accuracy issues, model drift .....more

By December 2024, a key product manager at Gestrava Technology Corporation, a leading US-based technology company, had developed a reputation for delivering high-impact results on complex initiatives, often going beyond his core responsibilities. The company’s performance management process included a stacked ranking system, which required managers to distribute employee ratings across predetermined bands. The highest rating of “5—Exceptional” was .....more