The vice-president of the structural division at TTWM Engineering Incorporated, a rapidly growing engineering firm, had hired a well-known structural engineer to lead the company’s location in Markham, Ontario. This new engineer brought knowledge and expertise to the company’s clients and, in the past year, his location was the most profitable for the company. However, there were tensions between the new engineer and other staff in the Markham office. After the unusual exit of an important client and an angry voicemail outburst from this engineer, the vice-president wondered when things had gone wrong. The vice-president had to address the outburst before it affected the rest of the office staff and had to decide what action to take while considering the consequences.
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