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Kaya Skin Clinic: Creating a Sustainable Competitive Advantage with Customers

Kareem Abdul Waheed; Vimi Jham;

商品編號:9B17A022
出版日期:2017/04/17
再版日期:2017/04/17
商品來源:Ivey
商品主題:International Business; Marketing
商品類型:Case (Pub Mat)
涵蓋議題:brand management;services marketing;customer relationship management;customer satisfaction
難易度:4 - Undergraduate/MBA
內容長度:9 頁
地域:United Arab Emirates
產業:Other Services;
事件年度:2015

Kaya Skin Clinic (Kaya) was started in India in 2002. It expanded its operations to the Middle East in 2003. The company’s value proposition was to provide medical advice from a dermatologist, which formed the basis for product and service recommendations that would dramatically improve customers’ skin. The company had worked hard to position the Kaya brand through defined e-marketing and customer relationship management strategies; however, in 2015, Kaya needed to consider whether combining expertise, customized solutions, and a friendly environment would continue to work for the brand, or whether it was time to revamp and redefine the Kaya brand in the Middle East.

教學手冊:8B17A022;
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