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Supor: How to Resolve Channel Conflict

Miao Cui; Yiwei Du; Jingqin Su; Sitara Aziz; Yi Hu;

商品編號:9B16M161
出版日期:2016/09/29
再版日期:2016/09/29
商品來源:Ivey
商品主題:Entrepreneurship; General Management/Strategy
商品類型:Case (Field)
涵蓋議題:e-commerce;channel construction;channel conflict management;online to offline;O2O
難易度:4 - Undergraduate/MBA
內容長度:9 頁
地域:China
產業:Manufacturing;
事件年度:2015

In 2007, the chairman of Supor Group led the company in a new venture in the sanitary ware industry. Supor Group was the first listed company in the Chinese cookware market, and Supor Sanitary Ware Co., Ltd. (Supor) was Supor Group’s most important industry. Supor established three production bases in Zhejiang and Shenyang, China. Its marketing channels included brand agents and direct-sale stores. The company also opened an online flagship store on Tmall, a Chinese-language website for business-to-consumer online retail. Since its performance on Tmall was poor, the company outsourced this channel to Company X. However, this led to channel conflict between online and offline channels. How could Supor Group resolve the conflict, improve channel performance, and achieve channel synergy?

教學手冊:8B16M161;
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