STARS Air Ambulance: An Information Systems Challenge
商品編號：9B08E004
出版日期：2008/02/26
再版日期：
商品來源：Ivey
商品主題：Management Science
商品類型：Case (Field)
涵蓋議題：Management of Technology;Management Information Systems;Management of Change;Corporate Culture
難易度：4 - Undergraduate/MBA
內容長度：12 頁
地域：Canada
產業：Health Services
事件年度：2008
Shock Trauma Air Rescue Society (STARS) in Calgary, Canada, provides a safe, rapid, highly specialized, emergency medical transport system for the critically ill and injured by dispatching helicopters and air medical crew at anytime. STARS operates a sophisticated communication system that links together hospitals, ground ambulance services, police, firefighters, search and rescue organizations, and park wardens. The recently appointed chief information officer (CIO) expected to inherit a sound information systems (IS) operation but soon discovered a number of problems that seriously impeded his ability to manage progress. These included a poorly organized department, excessive and undisciplined use of consultants, inadequate project management, independent IS operations and IS staff in other departments, other managers possibly resistant to change, and an IS department with no clearly organized role or mission. The basic issue in this case concerns what action the new CIO must undertake to ensure that the IS department can fully support the organization's mission.
教學手冊：8B08E04
補充材料：